*All orders are FINAL! No refunds will be given under most circumstances due to the custom nature of all our online pre-order stores. We are not able to change orders in any way once they are placed. Please make sure you have ordered accurately. Please double check sizing and spelling on any entries that are required with your order.
*Please check your shipping address, if you are choosing to have your items shipped, before you place your order. Please know that all orders will not be shipped until the estimated ship date.
*We are starting to see stock levels rise after a couple of years of very low levels, but there is still a chance that substitutions may have to be made when this pre-order ends. You will be contacted if a substitution must be made on a premium apparel product; in other instances, we will do our very best to make comparable substitution with what is available. If we are unable to make a substitution, a refund will be issued, and you will be notified.
*Pre-Order Delay Acknowledgement: Kolby Lane Designs processes several pre-orders for schools and businesses this time of year. Currently, we give an estimated print date, as well as the date we expect you to receive your order. Our goal is to meet all deadlines and get your custom apparel order to you by our estimated date that you acknowledge when you order. Please understand that some delays are unexpected, and you will be contacted if, in fact, your order will be part of any delay.
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